ERP (Enterprise Resource Planning) systems typically include the following characteristics:
• An integrated system that operates in real time without relying on periodic updates
• A common database, which supports all applications.
• A consistent look and feel throughout each module.
• Installation of the system without elaborate application/data integration by the Information Technology (IT) department, provided the implementation is not done in small steps.
The following are common functional areas covered in an ERP system. In many ERP systems these are called and grouped together as ERP modules:
General ledger, fixed asset, payables, receivables, cash management, financial consolidation
Budgeting, costing, cost management, activity based costing
Recruiting, training, payroll, benefits, 401K, diversity management, retirement, separation
Engineering, bill of materials, work orders, scheduling, capacity, workflow management, quality control, manufacturing process, manufacturing projects, manufacturing flow, product life cycle management
Supply chain management
Supply chain planning, supplier scheduling, order to cash, purchasing, inventory, product configurator, claim processing
Project planning, resource planning, project costing, work break down structure, billing, time and expense, performance units, activity management
Customer relationship management
Sales and marketing, commissions, service, customer contact, call center support - CRM systems are not always considered part of ERP systems but rather BSS systems . Specifically in telecom scenario
Various "self-service" interfaces for customers, suppliers and/or employees. Omega Replica